Tag Archives: service

Negotiating Better Delivery Services in Singapore

If you only require courier services once in a long while, then there is no need for you to really negotiate better delivery services contract because you would have no bargaining power.

However, if you require frequent and regular delivery services in Singapore, then you need to negotiate for a better contract with the courier company. (You can do this and have bargaining power if you have high volumes of deliveries needed per month).

First of all, you should know approximately how many deliveries you require per month and check out the courier companies’ pricing first (if listed on their website) before actually contacting them. This is so that you know the grounds from which you would begin to negotiate with the Singapore delivery services company.

Second of all, you should check if the courier company separates pricing for parcels versus documents. Many courier companies do this, so make sure to find out.

Third of all, you can either call them or email them. In my opinion, you should email them. This is because a company which does not even reply emails quickly in this day and age are probably backwards in terms of their operations as well and do not keep up with the times and you do not want to work with a delivery company like that. This may sound like over-generalization but it is true and you want to be safe rather than sorry.

Fourth of all, ask them for waivers on outskirt charges. One of the most common surcharges by courier companies in Singapore are outskirt charges. You would do great and reduce a lot of cost if you could possibly reduce or get the outskirt charges for your deliveries waived.

Next of all, another common surcharge would be weight. Although only E-commerce companies might need to negotiate this point, normal businesses which require delivery or courier services might also want to take note. Usually, courier companies charge excess weight surcharges if your documents or parcels exceed their maximum weight capacity for a usual delivery. Some companies charge high prices while others more reasonable. Either way, make sure to negotiate this point with the courier company.

Understanding Pricing For Courier Companies In Singapore

If you are a business owner who requires courier services for yourself or your company, then chances are, you would be highly interested in knowing about the pricing for courier companies in Singapore so that you can make the right decision when choosing a Singapore courier company to work with in the long term.

Here are the various methods which courier companies in Singapore use to price their services.

The most common method would be the distance method. Clearly, distance between the pick up and delivery locations within Singapore would be an important factor when it comes to pricing. Some courier companies will separate the various regions in Singapore according to city and then various outskirts as well. Charges would apply according for these places.

Also, a common pricing technique among courier services in Singapore would be the charges according to weight and item type. Most courier companies would allocate a rider (motorcycle) to pick up and deliver your item(s) if they were documents. This is because it can be easily kept in the storage box of a motorcycle. However, if you are going to need courier services for parcel(s) or fragile item(s), then a motorcycle may not be the best idea! In such a case, a courier driving a van would be allocated to you. Therefore, you would definitely be charged more for parcel(s) deliveries versus a document delivery.

Weight also matters up till a certain extent. Most courier companies charge extra if your weight exceeds whatever their set limit is. Beyond that, you would need to pay extra if you want to deliver your item(s) with them..

In a nutshell, there are usually many extra charges on top of a courier service’s base rate. Therefore, before blindly signing up with a company, clarify everything with them first. Additionally, rates may be different (which is usually the case) for companies which requires higher volume of deliveries for every month.